Introduction
In today's fast-paced economy, driving employee productivity and growth while managing costs is a top priority for CxOs. ServiceNow is a key player in this arena, offering innovative solutions that streamline operations and enhance efficiency.
Key Benefits as highlighted by Forrester*:
Significant ROI
254% with $7.62M in savings over three years.
Self-Service Capabilities
Allows for up to 80% of inquiries to be self-serviced.
Time Savings
Frees up over 10,000 hours annually, enhancing productivity.
*Forrester Consulting Study: The total economic impact of ServiceNow HRSD
Supercharging Talent Development in a Nutshell
1. Insightful Workforce Analytics: Unlock the power of AI to understand and utilise your workforce's full potential.2. Empowering Conversations: Foster growth-focused dialogues between managers and employees.
3. Pathways for Career Progression: Equip employees with tools for self-driven career advancement, seamlessly integrated into their work
Elevating Digital Experiences with ServiceNow
ServiceNow transforms employee engagement with digital solutions that are easy to use and access. Here's how they make work life better:
- Unified Digital Portal: One place for everything. Whether it's HR, IT, or any support, it's all in one spot, easy to find.
- Mobile-First Approach: Work on the go. Everything's made for your phone, so you can get things done anywhere, anytime.
- Personalised Employee Journeys: Just for you. Get suggestions and services tailored to what you need and like, making work smoother.
- Automation and Self-Service: Quick fixes by yourself. Use smart tools to handle simple tasks or find answers without waiting for help.
- Integration Across Systems: Everything connected. No more jumping between apps; it's all linked together for a hassle-free experience.
- Data-Driven Insights: Smarter work. Uses feedback and patterns to keep improving your work experience, making things better over time.
Top 3 Employee Challenges and Solutions
Challenge 1: Accessibility of support
Whether working remotely or in-office, employees seek consistent support.
Solution: ServiceNow offers a unified platform for anytime, anywhere support, enhancing shared services efficiency through automation
Challenge 2: Simplified service delivery
Navigating different service delivery processes can be daunting.
Solution: Increase productivity with streamlined, self-service experiences, enabling easy access to services and information.
Challenge 3: Creating a safe workplace
Adapting to new health and safety standards is crucial.
Solution: Implement modern workplace services for a phased reopening, utilising interactive maps and automated tools for a safer environment.
Why Boost Employee Engagement and Productivity?
Insights for CxOs
- Satisfaction Drop: Employee enthusiasm declines from 85% at hire to 63% long-term, highlighting a critical gap in maintaining engagement.
- Daily Frustrations: Time wasted on finding workspaces and accessing information contributes to employee dissatisfaction, impacting productivity.
- Evolving Workspace: The shift towards more collaborative spaces and a preference for hybrid work models demands flexible, employee-centric strategies.
- Strategic Necessity: With millennials favouring varied workplaces, engaging and productive environments become a strategic imperative for retention and innovation.
- Gartner’s Projections: By 2024, organisations with a focused workplace experience strategy are likely to see 80% higher employee satisfaction, making this an urgent priority for CxOs.
- ServiceNow Solution: Leveraging platforms like ServiceNow to streamline processes and enhance engagement is crucial for adapting to the future of work.
ServiceNow Offerings for Employees
- HR Service Delivery: Enhances employee experiences with accessible, integrated services across HR, IT, and Workplace, improving productivity.
- Workplace Service Delivery: Automates workplace requests, offering a safe and efficient environment for employees.
- Safe Workplace Suite: Manages reopening complexities with data-driven insights for a secure workplace.
- Legal Service Delivery: Streamlines legal operations, making it easier to request and manage legal services.
- App Engine & Integration Hub: Facilitates custom app development and integration, enhancing workflow automation and efficiency
In conclusion, ServiceNow's suite of solutions significantly boosts employee productivity and engagement by simplifying and automating processes, making everyday tasks more accessible, and creating a safer, more connected work environment.
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