--- title: Driving Employee Productivity and Growth While Lowering the Cost to Serve with ServiceNow description: In today's fast-paced economy, driving employee productivity and growth while managing costs is a top priority for CxOs. ServiceNow is a key player in this arena, offering innovative solutions that streamline operations and enhance efficiency image: https://blog.innovatedge.com.au/hubfs/Employee%20Productivity%20(1).png --- [![ie_logo_with_trademark_aligned](https://blog.innovatedge.com.au/hs-fs/hubfs/ie_logo_with_trademark_aligned.webp?width=1312&height=362&name=ie_logo_with_trademark_aligned.webp "ie_logo_with_trademark_aligned")](http://www.innovatedge.com.au) Open main menu Close main menu - Our Expertise Open the submenu - [Solutions](https://innovatedge.com.au/solutions/) Open the submenu - [Hybrid Cloud](https://innovatedge.com.au/hybrid-cloud-2/) - [Security & Business Continuity](https://innovatedge.com.au/security-business/) - [Digital Transformation](https://innovatedge.com.au/digital-transformation/) - [AI, ML & Smart Analytics](https://innovatedge.com.au/ai_ml_smart-analytics/) - About Open the submenu - [Why Us?](https://innovatedge.com.au/whyus/) - [Our Team](https://innovatedge.com.au/our-team/) - Resources Open the submenu - Insights - [Blog](https://blog.innovatedge.com.au) - Case Studies - [Contact Us](https://innovatedge.com.au/contact-us/) [ServiceNow](https://blog.innovatedge.com.au/tag/servicenow) [EmployeeWorkflows](https://blog.innovatedge.com.au/tag/employeeworkflows) # Driving Employee Productivity and Growth While Lowering the Cost to Serve with ServiceNow ![Team Innovat.edge](https://blog.innovatedge.com.au/hs-fs/hubfs/IE_Author.jpg?width=45&name=IE_Author.jpg) [Team Innovat.edge](https://blog.innovatedge.com.au/author/team-innovat-edge) [Share this blog post on Twitter](https://twitter.com/intent/tweet?text=I+found+this+interesting+blog+post&url=https://blog.innovatedge.com.au/driving-employee-productivity-and-growth-while-lowering-the-cost-to-serve-with-servicenow) [Share this blog post on Facebook](http://www.facebook.com/share.php?u=https://blog.innovatedge.com.au/driving-employee-productivity-and-growth-while-lowering-the-cost-to-serve-with-servicenow) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.innovatedge.com.au/driving-employee-productivity-and-growth-while-lowering-the-cost-to-serve-with-servicenow) ![Driving Employee Productivity and Growth While Lowering the Cost to Serve with ServiceNow](https://blog.innovatedge.com.au/hubfs/Employee%20Productivity%20(1).png) ## Introduction In today's fast-paced economy, driving employee productivity and growth while managing costs is a top priority for CxOs. ServiceNow is a key player in this arena, offering innovative solutions that streamline operations and enhance efficiency. #### **Key Benefits as highlighted by Forrester\*:** ![ROI](https://blog.innovatedge.com.au/hs-fs/hubfs/ROI.png?width=64&height=64&name=ROI.png) #### **Significant ROI** 254% with $7.62M in savings over three years. ![SelfService](https://blog.innovatedge.com.au/hs-fs/hubfs/SelfService.png?width=64&height=64&name=SelfService.png) #### **Self-Service Capabilities** Allows for up to 80% of inquiries to be self-serviced. ![TimeSaving](https://blog.innovatedge.com.au/hs-fs/hubfs/TimeSaving.png?width=64&height=64&name=TimeSaving.png) #### **Time Savings** Frees up over 10,000 hours annually, enhancing productivity. [\*Forrester Consulting Study: The total economic impact of ServiceNow HRSD](https://www.servicenow.com/au/lpayr/forrester-tei-hrsd.html) #### **Supercharging Talent Development in a Nutshell** **1. Insightful Workforce Analytics**: Unlock the power of AI to understand and utilise your workforce's full potential. **2. Empowering Conversations**: Foster growth-focused dialogues between managers and employees. **3. Pathways for Career Progression**: Equip employees with tools for self-driven career advancement, seamlessly integrated into their work   ![Talent Development-1](https://blog.innovatedge.com.au/hs-fs/hubfs/Talent%20Development-1.png?width=254&height=254&name=Talent%20Development-1.png)   --- #### **Elevating Digital Experiences with ServiceNow** ServiceNow transforms employee engagement with digital solutions that are easy to use and access. Here's how they make work life better: - **Unified Digital Portal**: *One place for everything*. Whether it's HR, IT, or any support, it's all in one spot, easy to find. - **Mobile-First Approach**: *Work on the go*. Everything's made for your phone, so you can get things done anywhere, anytime. - **Personalised Employee Journeys**: *Just for you*. Get suggestions and services tailored to what you need and like, making work smoother. - **Automation and Self-Service**: *Quick fixes by yourself*. Use smart tools to handle simple tasks or find answers without waiting for help. - **Integration Across Systems**: *Everything connected*. No more jumping between apps; it's all linked together for a hassle-free experience. - **Data-Driven Insights**: *Smarter work*. Uses feedback and patterns to keep improving your work experience, making things better over time. --- #### **Top 3 Employee Challenges and Solutions**  #### **Challenge 1: Accessibility of support** Whether working remotely or in-office, employees seek consistent support. **Solution:** ServiceNow offers a unified platform for anytime, anywhere support, enhancing shared services efficiency through automation   ![Accessibility of support-1](https://blog.innovatedge.com.au/hs-fs/hubfs/Accessibility%20of%20support-1.png?width=218&height=218&name=Accessibility%20of%20support-1.png) #### **Challenge 2: Simplified service delivery** Navigating different service delivery processes can be daunting. **Solution:** Increase productivity with streamlined, self-service experiences, enabling easy access to services and information**.**   ![Simplified Service Delivery](https://blog.innovatedge.com.au/hs-fs/hubfs/Simplified%20Service%20Delivery.png?width=218&height=218&name=Simplified%20Service%20Delivery.png) #### **Challenge 3: Creating a safe workplace** Adapting to new health and safety standards is crucial. **Solution:** Implement modern workplace services for a phased reopening, utilising interactive maps and automated tools for a safer environment.   ![Creating a Safe Workplace](https://blog.innovatedge.com.au/hs-fs/hubfs/Creating%20a%20Safe%20Workplace.png?width=218&height=218&name=Creating%20a%20Safe%20Workplace.png) --- #### **Why Boost Employee Engagement and Productivity? Insights for CxOs** - **Satisfaction Drop**: Employee enthusiasm declines from 85% at hire to 63% long-term, highlighting a critical gap in maintaining engagement. - **Daily Frustrations**: Time wasted on finding workspaces and accessing information contributes to employee dissatisfaction, impacting productivity. - **Evolving Workspace**: The shift towards more collaborative spaces and a preference for hybrid work models demands flexible, employee-centric strategies. - **Strategic Necessity**: With millennials favouring varied workplaces, engaging and productive environments become a strategic imperative for retention and innovation. - **Gartner’s Projections**: By 2024, organisations with a focused workplace experience strategy are likely to see 80% higher employee satisfaction, making this an urgent priority for CxOs. - **ServiceNow Solution**: Leveraging platforms like ServiceNow to streamline processes and enhance engagement is crucial for adapting to the future of work. #### **ServiceNow Offerings for Employees** - **HR Service Delivery**: Enhances employee experiences with accessible, integrated services across HR, IT, and Workplace, improving productivity. - **Workplace Service Delivery**: Automates workplace requests, offering a safe and efficient environment for employees. - **Safe Workplace Suite**: Manages reopening complexities with data-driven insights for a secure workplace. - **Legal Service Delivery**: Streamlines legal operations, making it easier to request and manage legal services. - **App Engine & Integration Hub**: Facilitates custom app development and integration, enhancing workflow automation and efficiency In conclusion, ServiceNow's suite of solutions significantly boosts employee productivity and engagement by simplifying and automating processes, making everyday tasks more accessible, and creating a safer, more connected work environment. #### Download The Employee Experience Handbook [![Productive employee experiences-1](https://blog.innovatedge.com.au/hs-fs/hubfs/Productive%20employee%20experiences-1.png?width=760&height=380&name=Productive%20employee%20experiences-1.png)](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ebook/ex-productive-employee-experiences.pdf)   ![Team Innovat.edge](https://blog.innovatedge.com.au/hs-fs/hubfs/IE_Author.jpg?width=150&name=IE_Author.jpg) #### Team Innovat.edge [Follow me on my website](https://innovatedge.com.au/) [Follow me on LinkedIn](https://www.linkedin.com/company/innovat.edge/) At Team Innovat.edge, we pride ourselves on being at the forefront of technology solutions tailored to meet the unique needs of multiple industries. With our innovative approach and deep understanding of the education, pharmaceuticals, energy utilities, and financial services sectors, we empower organisations to unlock their full potential. ## Related Articles [![](https://blog.innovatedge.com.au/hubfs/GenAI_FeatureImage%20(002).jpg)](https://blog.innovatedge.com.au/unleashing-generative-ai-in-servicenow-part-1-servicenows-approach-strategy) [GenAI](https://blog.innovatedge.com.au/tag/genai) [ServiceNow](https://blog.innovatedge.com.au/tag/servicenow) ### [Unleashing Generative AI in ServiceNow: Part 1 - ServiceNow's Approach & Strategy](https://blog.innovatedge.com.au/unleashing-generative-ai-in-servicenow-part-1-servicenows-approach-strategy) Welcome to the first part of our three-part series, "Unleashing Generative AI in ServiceNow." 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At the heart of... ![Team Innovat.edge](https://blog.innovatedge.com.au/hs-fs/hubfs/IE_Author.jpg?width=45&name=IE_Author.jpg) [Team Innovat.edge](https://blog.innovatedge.com.au/author/team-innovat-edge) [Read More](https://blog.innovatedge.com.au/unleashing-generative-ai-in-hpe-part-1-the-role-of-hpe-proliant-gen11-servers) ### Contact us #### Contact us today to discuss how we can combine innovation and knowledge to start planning a tech solution for your business. **[info@innovatedge.com.au](mailto:info@innovatedge.com.au)** **[130](tel:1300281207)[0 281 207](tel:1300281207)** [Follow us on LinkedIn](https://www.linkedin.com/company/innovat.edge/) #### Proud supporters of: [![ACF](https://blog.innovatedge.com.au/hs-fs/hubfs/ACF.jpg?width=200&height=71&name=ACF.jpg "ACF")](https://www.australindchildrensfund.org/) #### Innovate Edge Blog © All Rights Reserved | [Privacy Policy ](https://innovatedge.com.au/privacy-policy/)| Site designed by [Shalini Sridhar](https://shalinisridhar.com/)