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In today's fast-paced economy, driving employee productivity and growth while managing costs is a top priority for CxOs. ServiceNow is a key player in this arena, offering innovative solutions that streamline operations and enhance efficiency.
The digital realm is evolving rapidly. With AI and automation transcending futuristic ideas to shape our current world, global companies face the herculean task of narrowing the tech talent gap. Research by IDC reveals a concerning statistic: 90% of global enterprises may encounter a severe IT skills shortage, potentially costing a staggering $6.5 trillion by 2025.
Closing the tech talent opportunity gap
The digital age calls for innovative solutions, and the Now Platform doesn't disappoint. Armed with Generative AI, it encompasses a host of tools including machine learning frameworks, natural language understanding, search automation, analytics, and process mining. These tools collectively aim to amplify user experience and enhance organisational productivity.
Welcome to the first part of our three-part series, "Unleashing Generative AI in ServiceNow." In this series, we'll explore how ServiceNow is using the power of generative AI to make work easier, faster, and more enjoyable within the Now Platform. In this first part, we'll dig into ServiceNow's strategy and approach, focusing on an exciting feature called Now Assist, and the areas they are emphasising.
In the digital age, customer service has evolved from merely resolving issues to anticipating them. Proactive customer service uses customer-interaction data and automation tools to recommend products, solve problems, and personalise the customer experience - setting brands apart in a competitive market. In this study, we’ll look at the role of Customer Service Operations, and how businesses can bring the power of ServiceNow to the customer experience.
In the ever-evolving digital landscape, businesses are perpetually seeking innovative solutions to enhance operational efficiency and user experience. ServiceNow, a platform renowned for its ability to manage digital workflows with finesse, has introduced its Vancouver release, embedding Generative AI across the platform to drive growth, reduce costs, and elevate every customer’s experience across all business functions. This article delves into the notable features and applications introduced in this release, spotlighting how Generative AI has been intricately woven into various aspects of the Now Platform.
